Warranty Protection Advantage

All timepieces sold by Us will be warranted by our limited warranty of merchantability. The warranty provided is for the term advertised for each individual item at the time of sale while we hold full payment. We will, within the warranty term, repair the movement of the timepiece free of charge if such movement proves to be defective in material or workmanship under normal use. We will replace the battery of any battery-operated timepiece (except smart watches) purchased from Us free of charge for the duration of ownership of the original purchaser. To begin a warranty claim, the timepiece must be in our possession prior to the warranty expiration date and be accompanied by a completed RMA form regardless of the date the malfunction/defect occurred or was reported. The warranty does not cover damages caused by, but not limited to: impacts, vibrations, magnetic fields, moisture infiltration, water damage, or batteries; nor does it cover straps, bracelets, bezels, buckles, pins, finishes, cases, dials, hands, crowns/crown assemblies, buttons or crystals. The warranty does not cover overhauls, movement maintenance, scratches, accidents, misuse, or shipping fees. Any repair, service, or modification will render the warranty null and void. Mechanical (automatic and manual winding) and Quartz (battery-operated) watches will require an overhaul if not keeping time within predefined parameters. Calibration of watches prior to the requirement of an overhaul may be required on some timepieces. Standard and Silver warranties are transferable via ownership transfer for a $49 fee. Lifetime warranties (Gold & Platinum) are non-transferable and will be downgraded to a standard warranty from the original purchase date upon ownership transfer. Gifts must be specified at the time of purchase so that the warranty card can reflect the correct name of the gift recipient. Warranty service will not be performed without a valid warranty card. We will not be held responsible for any items left in our possession for over one year. We will reimburse the buyer for the equivalent of ground shipping costs, for up to $15 as priced at www.usps.com, in the event the timepiece proves to be defective within one month of purchase. We do not reimburse for any convenience fees or charges on work performed by parties other than Us. Any timepiece purchased from Us can be sent to us for service after expiration of the term of the warranty, and an estimate for required service(s) will be provided to the client. If a manufacturer discontinues parts, we will not be able to repair centrain models. Extended warranties may be purchased on most watches. Warranty extensions are not refundable. Items in transit will be insured the lower of market value or original amount paid and if lost will be reimbursed lower of market value or original amount paid. There are no warranties that extend beyond the description on the face hereof. The foregoing is the entire term of the warranty, and no other warranties are included, nor shall be construed to have been implied.

All wholesale orders are sold as a final sale and are not returnable for any reason. Wholesale orders do not include any warranty coverage, and will not be sent any form of warranty card.


Refunds

 We provide prompt and quality customer service. In addition to offering the best prices and free overnight shipping, all “In Stock” purchases are eligible for our 30 Day Return Policy. If you are not completely satisfied with a purchased item, you may return it within 30 days of shipment and your money will be refunded to you as soon as possible, this is just one more way for us to thank you, and ensure you have a stellar shopping experience and make sure you are well satisfied!


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Price Match Guarantee

We guarantee the lowest prices available online. If you find any watch for a lower price on another website, simply call us and we will ensure proper price matching. All price match inquiries must be made prior to placing an order. We are unable to price match after an order is placed. Price matching is not applicable on exchanges. Combined with our reputation and prices, We are truly the last stop for your next watch purchase. Items offered by competing websites must have the same warranty, shipping, and return policies. This policy applies to items which are listed as “In Stock” on our website, and offered by a legitimate and established US-based watch website who currently has the identical item in stock (i.e. can ship same day) with the correct, current retail price listed. Price match requests cannot be accommodated if the competing website is located in the same state as the customer’s billing or shipping address. This offer only applies to a competing website’s regular pricing, and does not apply to temporary or promotional pricing. This offer cannot be combined with any other offers, discounts, or credits.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping Policies

All items which state “IN STOCK” will ship same business day if ordered by noon Pacific Time. All domestic watch purchases over $500, before sales tax, receive free FedEx Overnight weekday delivery.

  • We do not ship to post office boxes or APO/FPO/DPO addresses.
  • International orders are shipped via international Fedex standard service.
  • Sizing requests may add an additional day of processing.
  • All Shipping Services:
  • U.S. Overnight Weekday (orders over $500): Free
  • U.S. Overnight (orders below $500): $15
  • U.S. Overnight Priority: $20
  • U.S. Saturday Delivery: $30
  • U.S. FedEx Express Saver (orders below $500): Free
  • International Standard Shipping (orders over $500): Free
  • International Shipping (orders below $500): $25
  • International Priority Shipping (orders over $500): $25

Free shipping does not apply on refunds, exchanges or repairs. Please refer to the RMA form for such shipping costs. Most items are shipped “direct signature required”, and someone will have to be physically present to sign for the item. There is no indirect delivery, and the courier will not leave the package if a door tag is left with a signature. We will not be held liable for any packages which arrive late due to courier delays. If the ordered package does not arrive on the date provided, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date.

In the case that a package is refused or deemed non-deliverable, and thus returned to us, return and re-shipping charges incurred will be the sole responsibility of purchaser. Packages which have not been delivered or picked up by the customer for three days will be returned to us at the customer’s expense; customer will also be liable for re-shipping fees.

In the unlikely event, a package is lost in transit, a replacement will be shipped upon the courier’s acknowledgment of package loss and remittance of payment for the claim.

After An Order Is Placed, etc.

Orders placed by noon Pacific Time are processed and shipped within the same business day for in-stock items. Special order lead times are as displayed on each item page. Lead times are estimations and indicative of the time frame we anticipate shipping confirmation to be received from the source. A client reserves the right to cancel a special order if we are unable to obtain shipping confirmation from our source within the lead time set forth in the item description. All special orders being paid by a credit card or bank wire transfer will be charged a 10% non-refundable deposit (minimum $100; orders over $10,000 require a 20% deposit; orders under $500 will be charged in full) of the order total at the time of placement, with the remaining balance due, in the same payment method, within 48 hours after the customer has been notified of arrival. PayPal and Amazon Pay payments will need to be paid in full at the time of order placement. Please be aware that transit times and processing may add several days to the overall lead time. Please note that once we have obtained confirmation that the ordered item has been acquired by our supplier, the order must be fulfilled and cannot be canceled, regardless of the total time that has transpired. We may not be able to complete certain orders for certain reasons including, but not limited to, manufacturer discontinuations of products. In such cases, we can only refund the net monies received. We are not able to refund any fees or costs incurred in making the payment, nor will we compensate for lost opportunity costs. At times where our description contradicts the displayed image, the description of the appropriate manufacturer shall take precedence. We reserve the right to make a price adjustment in the case there is a market cost increase during the period of any special order. Once an order is processed, we will send the buyer a confirmation email with an order and tracking number. We are not able to guarantee prices until a credit card is charged or payment such as a bank wire transfer is received. Unpaid or reversed payments void any and all warranties associated with the order.


Need help?

Contact us at {email} for questions related to refunds and returns.